Shipping policy
DELIVERY TIME
- Worldwide shipping
- You will receive your order within 2 to 5 business days after receipt of order.
- As soon as your order is on its way to you, you will receive a separate shipping confirmation by e-mail.
SHIPPING COSTS
GERMANY
DHL: 5,90€
UPS: 7,90€
AUSTRIA
DHL: 5,90€
UPS: 7,90€
SWITZERLAND
Swiss Post: 9,90 CHF
You don't have to pay anything when you receive the shipment, the goods will be delivered duty free.
NETHERLANDS
DHL: 5,90€
UPS: 7,90€
UNITED KINGDOM
FedEx: 9,90 GBP
You don't have to pay anything when you receive the shipment, the goods will be delivered duty free.
OTHER COUNTRIES WITHIN EU
FedEx: 9,90€ up to 14,90€
For all deliveries within the EU, taxes and customs duties are included in the product price.
OTHER COUNTRIES OUTSIDE EU
FedEx: 24,90€
For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and will be charged once your package reaches your country. LFDY does not withhold duties and taxes during the payment process and cannot predict what your possible duties will be: in the event that such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.
RETURNS
You can cancel orders from Germany, Austria, Switzerland or the Netherlands within 14 days after receipt and return them to us free of charge.
For a return from Germany, Austria or the Netherlands please use the following return portal.
For a return from Switzerland please use the following return portal.
LFDY does not cover the cost of returns outside of Germany, Austria, Switzerland or the Netherlands.
LOCATIONS
OUR LOGISTICS (SHIPPING & RETURNS)
Königsberger Str. 100 (Hall A10)
40231 Düsseldorf
GERMANY / GERMANY
OUR OFFICE
Schloßstraße 57
40477 Düsseldorf
GERMANY / GERMANY