Shipping policy

DELIVERY TIME:

Worldwide shipping within 2 to 5 business days after receipt of order.

Once your order is on its way to you, you will receive a separate shipping confirmation by email.

SHIPPING COSTS:

GERMANY

DHL: 5,90€

UPS: 7,90€

AUSTRIA

DHL: 5,90€

FedEx: 6,90€

UPS: 7,90€

SWITZERLAND

FedEx: 14,90€

NETHERLANDS

DHL: 5,90€

FedEx: 6,90€

UPS: 7,90€

WITHIN EU

FedEx: 9,90€ up to 14,90€

For all deliveries within the EU, taxes and customs duties are included in the product price.

OUTSIDE EU

FedEx: 24,90€

For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and will be charged once your package reaches your country. LFDY does not withhold duties and taxes during the payment process and cannot predict what your possible duties will be: in the event that such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.

RETURNS

You can cancel orders from Germany, Austria or the Netherlands within 14 days of receipt and return them to us free of charge via DHL. Please use our returns portal.

LFDY does not cover the cost of returns outside of Germany, Austria or the Netherlands.

MORE INFORMATION

LOCATIONS:

OUR LOGISTICS (SHIPPING & RETURNS)

Königsberger Str. 100 (Hall A10)
40231 Düsseldorf
GERMANY / GERMANY

OUR OFFICE

Schloßstraße 57
40477 Düsseldorf
GERMANY / GERMANY